Of all orders in March 2024 received on weekdays before 12:00, 99% of all orders delivered from stock were delivered to our customers on the following working day (Mon-Fri) in Germany. 100% of the orders delivered from stock were dispatched on the same day. This does not include bulky goods and individual regions that are not supplied daily by the shipping service provider.
We had previously ordered the light elsewhere and sent it back because it had scratches. This is also the case with this one, even though it was very well packaged. This is probably a production problem or the material is simply very delicate. We're a little disappointed with the quality, but don't want to try again, so we're keeping it anyway. Reply light11: Dear customer, thank you very much for your review. We are very sorry that you are not 100% satisfied with your light. We would like to take this opportunity to draw your attention to our 100-day right of return and our customer service team will be happy to help you at any time.Wir hatten die Leuchte schon einmal woanders bestellt und zurückgeschickt, weil sie Kratzer hatte. Das ist bei diesem Exemplar auch der Fall, obwohl sie sehr gut verpackt war. Vermutlich ist das ein Produktionsproblem bzw. ist das Material einfach sehr empfindlich. Wir sind etwas enttäuscht von der Qualität, aber wollen nicht nochmal einen neuen Versuch starten und behalten sie daher trotzdem.
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