Simple, uncomplicated payment

Advance payment with 2% discount; 5% discount on orders with a value from €1,000

  Shipping after payment

Please transfer the invoice amount upon receipt of our advance payment request which you will receive by email. Please state your name and order number as the reason for transfer. Goods in stock will be dispatched immediately after your payment has been credited to our account. If the goods are not available from stock, they will be ordered from the supplier after receipt of your payment and will be immediately sent to you as soon as they arrive at light11.

Goods in stock will be shipped immediately upon the receipt of your payment. If the ordered goods are not in stock, they will be ordered from the supplier after the receipt of your payment, and immediately sent to you as soon as they arrive at light11. Please note that we cannot guarantee that goods in stock will be shipped the same day if a real-time payment was made after 12:00 CET.

We do not give cash discounts for the following brands:
- Flos
- Flos Architectural
- Flos Outdoor"


  • Shipping immediately
PayPal can be used to pay for orders up to an order value of €1,500,-. PayPal is an online payment service that enables you to make purchases quickly, easily and securely.


Credit card

  • Shipping immediately
We accept Eurocard/MasterCard, VISA, American Express and Diners Club. If the bank issuing your credit card has registered it for 'Verified by VISA' or 'MasterCard SecureCode', the associated authorisation process is carried out.

Your credit card information is transferred using SSL encryption and managed with the utmost confidentiality, keeping your details secure and ensuring that they do not fall into the wrong hands.

The available goods are dispatched as soon as your credit card payment has been accepted. After conclusion of the contract, the credit card institute is instructed to debit the total invoice amount from your credit card account.

Amazon Pay

  • Shipping immediately
If you have an Amazon account, you can easily log in with your Amazon login information and place your order with light11.eu. You can already select Amazon Pay in your shopping cart or when you log in to light11.eu. If you select Amazon Pay here, registration with light11.eu is not required. The payment and shipping information is securely transferred from your Amazon customer account.
If you already have a customer account with us, you can select Amazon Pay as usual during the payment process. You will also need an Amazon customer account for this.

Taxes in EU countries

All prices for goods to be shipped within the EU include the statutory 19% value-added tax (VAT). This rule does not apply to orders that are to be shipped to Belgium, Denmark, France, Finland, Greece, Italy, the Netherlands, Slovenia, Sweden, Spain, Portugal and Austria. These orders are subject to the applicable VAT in the corresponding country.
Orders with a billing address in the above mentioned countries which either have a delivery address in Germany or are collected from our warehouse, are subject to German VAT at a current rate of 19%.

Taxes and customs in non-EU countries

Here, you can find information on the Payment in non-EU countries.

Please also read the information on Payment in non-EU countries

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