FAQ


1. light11

 

2. Order

 

3. Customer account

 

4. Payment options

 

5. Delivery and dispatch

 

6. Returns and replacements

 

7. Invoice

 

8. Vouchers

 

9. Product ratings

 

10. Newsletter

 

11. Security

 

12. Areas of use

 

13. Lighting

 

14. Spare Parts

 

15. Lamps

 

16. Technical Questions



1. light11

 

1.1 Why buy from light11?

light11 is your competent partner for individual, intelligent lighting solutions. The range offered by the international mail order company comprises around 15,000 lights from over 70 brand manufacturers for both inside and outside areas. At light11, online shopping is as secure as buying from a trusted dealer around the corner - but with all the benefits of buying on the internet: quick delivery, convenient purchasing, enormous range and, of course, the reasonable prices offered by light11.
 

1.2 Can I get advice?

Our light advisers are only too happy to help you find your personal lighting solution.
 
Phone
 
+49 (0) 2306 - 759 58 0
 
 
 
 


You can reach us at the following times:
Mon. - Fri. 10 a.m. - 6.30 p.m.
Sat. 10 a.m. - 4 p.m.
Fax
+49 (0) 2306 759 58 45
 
Here you will find a planning form to help us design a professional lighting plan for you.

1.3 Can I have a look at lights on site?

At our showroom in Lünen you can see and try out our extensive light collection on site. When you have found your favourite lights, you can just take them away with you straightaway. All the lights on display in our showroom are available.

Our experienced light planners who are specialised in lighting solutions for living quarters will be happy to help you find your individual, intelligent lighting solution.
Opening hours
Tue - Fri 12:30 p.m. - 6:30 p.m.
Sat 10 a.m. - 4 p.m.
Other times by appointment
Showroom
light11-Showroom
Alstedder Str. 40
D-44534 Lünen
 
 
Here you will find directions and a route planner.

1.4 How do I find out whether the bulb is included in the scope of supply?

Depending on the manufacturer, the lights in our shop are delivered with or without bulbs. This information is contained in the "Details" tab under "Scope of Delivery". If the bulb is included the exact designation will be listed here. If the bulb is not included, you will see the information "Excl. bulbs". If the bulb is not included, we will provide information to help you select the correct bulb – simply take a look at the "Lamps" tab.

1.5 How do I find the correct bulb for my lights?

Depending on the manufacturer, lights in our shop are delivered with or without bulbs. This information is contained in the "Details" tab under "Scope of Delivery". If the bulb is included, the exact designation will be listed here. If the bulb is not included, you will see the information "Excl. bulbs".

In both cases one or more suitable bulbs for your light will be recommended under the "Lamps" tab. If the bulb is included in the delivery, this is where you can quickly locate a suitable replacement bulb if need be. If the bulb is not included in the delivery, you will be given a selection of bulbs suitable for you light compiled by light11 here, saving you the bother of searching for suitable bulbs.
 

2. Order

 

2.1 What are the order options at light11?

We comply with your wishes. And that starts with your order. You can choose whether you would like to order via our online shop, by fax, post, or telephone.
Online shop
Einfach, schnell und komfortabel
www.light11.eu
Phone
 
+49 (0) 2306 - 759 58 0


You can reach us from:
Mon. - Fri. 10 a.m. - 6.30 p.m.
Sat. 10 a.m. - 4 p.m.

or send an email to service@light11.eu
Post & Fax
light11.de GmbH
Niederlassung Lünen
Alstedder Str. 40
D-44534 Lünen
Post order form

+49 (0) 2306 - 759 58 45
Fax order form

2.2 How can I search with light11?

You can choose between different search options. Simply enter your search term in the search field and all the relevant results will be displayed to you. Popular search criteria include the name of the light, the manufacturer, the colour or the room. Even while typing in your search term you will be given suggestions as to the most appropriate results. So you can simply select one of the proposed search terms or complete your entry. In addition to this option, a targeted search of the 15,000 design lights can be carried out via the navigation. Here you can search using the criteria room, light type, design award, designer, material, lighting effect or colour. If your search is not successful at first, a message will be output saying that no hits were found for your search query. At first, check the spelling of your search term or search query. It is possible that the item you are searching for is listed under a different category. Simply try a more general search term or limit your search query somewhat by just searching for one word. You then have the option of limiting and sorting your search results by one or more search filters (e.g. designer, dimmer function, lighting effect, colour, adjustability or award). The search filters can be found on the left next to the product overview.

2.3 I can't find a specific item. What can I do?


Should your search not be successful, please contact our customer service team at:
Phone
 
+49 (0) 2306 - 759 58 0


You can reach us from:
Mon. - Fri. 10 a.m. - 6.30 p.m.
Sat. 10 a.m. - 4 p.m.

or send an email to service@light11.eu

We will happily check whether we can order for you the product you want. And should the desired model not be included in our range, we will gladly consider your comments to improve our product range for you.
 

3. Customer account

 

3.1 Do I have to set up a customer account to be able to order something?

No, of course you can submit orders as a guest as well. Simply select the option "I would like to purchase without registration" during the order process. However, there are many advantages to having a customer account:
 
  • quicker ordering
  • management of your personal data
  • access to the order status
  • access to current and previous orders
  • personal wish list
  • simple newsletter subscription and unsubscription
  • automatic return of the items
  • management of your personal address book

3.2 What functions does my light11 customer account offer?

As the holder of a customer account, you benefit from numerous advantages and functions:
 
  • quicker ordering
  • management of your personal data
  • access to the order status
  • access to current and previous orders
  • personal wish list
  • simple newsletter subscription and unsubscription
  • automatic return of the items
  • management of your personal address book

3.3 How can I change my customer data?

To change your customer data, go to "My account" at the top right and log in to your account. This brings you to the "My account" menu. Under the menu item "Address book", you have the option of changing your invoice and delivery address. Under the menu item "Change password" you can change your password. After you made all the required changes, click in both cases on the "Change" button and then select "Save" to confirm your changes.

3.4 I forgot my password. What can I do?

In the login area for your customer account, you will see the question "Forgotten your password?". We do not know your password as it is saved by us in an encrypted form. However, we can send you a new password. Enter your email address and you will immediately receive a new password via email, which you can change again at any time under "My account".

3.5 Can I indicate a deviating delivery address?

Under "My account" you can indicate your invoice and dispatch addresses under the "Address book" menu item. After you saved your invoice address, you have the option of stipulating whether the invoice address is also to be used as the delivery address. If you do not place a tick here, you have the option of specifying one or several delivery addresses. To do this, simply click on "New address". Save the address after completing your entry.

3.6 Where can I view the details of my order?

Under the menu item "Orders" you can see a summary of your recent orders. Select an order and you will be shown the corresponding order information in detail.  

4. Payment Options

 

4.1 Advance payment

Please transfer the amount after the receipt of our advance payment request which you will receive by email. To do so, please enter your name and the order number as the reason for payment. Goods in stock will be dispatched immediately after receipt of your payment to our account. If the goods are not in stock, they will be ordered from the supplier only after receipt of your payment and will be sent to you after being received at light11.

4.2 PayPal

Payment by PayPal is possible up to an order value of € 1.500,-.
PayPal is an online payment service which you can use to pay your invoices securely, simply and quickly. Goods in stock will be dispatched immediately if you pay by PayPal. The prerequisite for payment by PayPal is that you have a PayPal account. An account can be set up here: www.paypal.com.

4.3 Credit card

We accept Eurocard/MasterCard, VISA, American Express and Diners Club. Your credit card information is transferred in an encrypted form by means of SSL and is treated as strictly confidential. So your data is safe with us and cannot get into the hands of third parties. Available goods are dispatched immediately after acceptance of your credit card payment. With payment by credit card, the amount is reserved upon completion of the order, and your account is debited when the goods are dispatched.

4.4 Is payment by credit card a kind of advance payment?

No. When paying by credit card, the amount will only be reserved at first. Your account will only be debited after the goods have been dispatched.

5. Delivery and Dispatch

 

5.1 How much are the dispatch costs?

If you place an order with a purchase order value or more than € 99,- or € 250,- respectively, we deliver the goods to the countries listed below freight paid.
 
Up to an order value of € 99,-, we will charge shipping costs based on the following conditions:
Country
Germany

Austria
Belgium
Denmark
France
Great Britain
Italy
Netherlands

Irland
Shpping costs
€ 5,50

€ 9,50
€ 9,50
€ 9,50
€ 9,50
€ 9,50
€ 9,50
€ 9,50

€ 39,50
Up to an order value of € 250,-, we will charge shipping costs based on the following conditions:
Country
Finland
Liechtenstein
Luxemburg
Monaco
Norway
Poland
Sweden
Switzerland
Czech Republic
Hungary

Estonia
Letvia
Lithuania
Slovakia
Slovenia

Greece
Spain
Portugal

Andorra
Bulgaria
Croatia
Romania
Shipping costs
€ 9,50
€ 9,50
€ 9,50
€ 9,50
€ 9,50
€ 9,50
€ 9,50
€ 9,50
€ 9,50
€ 9,50

€ 19,50
€ 19,50
€ 19,50
€ 19,50
€ 19,50

€ 29,50
€ 29,50
€ 29,50

€ 39,50
€ 39,50
€ 39,50
€ 39,50
For all other countries we will charge € 199,- per order.
 

5.2 How quickly will I receive my order?

Many items in our range are in stock and therefore can be supplied immediately. These are marked with a green 24h symbol. If we receive your order before Monday to Friday until midday, we will deliver the goods available from stock within Germany on the next working day Monday to Friday to the address provided by you. In a few exceptional cases delivery may take a day longer, for example, if the goods are being dispatched to the eastern German states or delicate goods are being sent by means of a forwarding agency. With delivery to German islands, the delivery time may be up to 72 hours. We have marked items which are not ready to be sent within 24 hours with different delivery times.

In the case of delivery by means of a forwarding agency, the supplier will contact you by telephone to agree a precise date for the delivery. In the case of delivery by means of a parcel service, it is unfortunately not possible to stipulate precise delivery dates. If for safety reasons a light is sent by means of a forwarding agency, you will find a reference to this in the product description and during the order process.

5.3 Can I also have deliveries made to a DHL Packstation?

Due to the size of the packages and the susceptibility of the goods to damage, we unfortunately cannot make deliveries to any DHL Packstation. We thank you for your understanding.

5.4 Can I agree a desired date?

If your order is sent by means of a forwarding agency, the supplier will contact you by telephone to agree a precise date for delivery. In the case of delivery by means of a parcel service, it is unfortunately not possible for technical reasons to stipulate precise delivery dates. If you are not at home or if you cannot receive the delivery for an extended period of time, please inform our customer service team so that this can be taken into account in the shipping process. To do so please send an email to service@light11.eu.

5.5 How are particularly large lights delivered?

If an item, due to its weight, volume or nature is not suited for dispatch by a parcel service, it will be delivered by means of a forwarding agency. The agency will get in touch with you in advance by telephone to determine the date for the delivery with you. This guarantees that you can receive the lights in person. If a light is sent by means of a forwarding agency for safety reasons, you will find a reference to this in the product description and during the order process.

5.6 Can I view the dispatch status of my order?

As soon as we have received your order, you will receive a confirmation email from us.
This email will contain your order number with a link to your customer account. Here you can view the status of your order.

5.7 Why did I only receive a part of my order?

In order to make sure that you receive the goods as quickly as possible, we send the items in stock immediately to you. In the case of those items which have to be ordered at first, you will receive in a separate delivery as soon as these are delivered to us.

5.8 My order did not arrive. What should I do?

Have your goods been already dispatched, but they have not arrived yet? If your items were dispatched by UPS, you can enter the UPS package number listed in the order status at www.ups.com and check the status of your delivery there. Just like your orders, the so-called tracking number is also available in your customer account under "My account". Please click on the "Track order" button available there.

If for safety reasons your lights are sent by means of a forwarding agent, the forwarding agent will contact you by telephone to agree a delivery date with you. If a light is sent by means of a forwarding agency, you will find a reference to this in the product description and during the order process.

If your delivery was "undeliverable", it will be returned to us. If you have doubts regarding the deliverability of a consignment, please contact our customer service team at:
 
Phone
 
+49 (0) 2306 - 759 58 0


You can reach us from:
Mon. - Fri. 10 a.m. - 6.30 p.m.
Sat. 10 a.m. - 4 p.m.


or send an email to service@light11.eu

We will gladly check the status of your order for you.

5.9 Will I be contacted by telephone prior to delivery if the product is sent by means a forwarding agency?

Yes. The agency will get in touch with you in advance by telephone to determine the date for the delivery with you. This guarantees that you can receive the lights in person.
 

6. Returns and replacements

 

6.1 How can I return and/or replace the goods?

If you want to return an item, please follow the steps described below in order to facilitate a smooth processing of your returned item. However, please note that adhering to the following the steps is not a requirement for asserting your rights.
If you want to return your goods within the statutory 14 day cooling-off period, you can use the light11 return service using UPS. We offer the following three options:

1.Request your return form directly online. At www.light11.eu/myaccount you can organise the return directly online. To do this, click on "Orders" in your account, look for the item which you wish to return and then click on "View order details". If you now click on the "Return item" button, you will find a form which you can use to return the goods. The UPS return form will be sent to you by email within 2-3 working days. You can then agree your preferred pick-up time with UPS or deliver your parcel to your local UPS shipping point. You can find it at www.ups.com.

2. Alternatively, you can complete our return form and simply return it to us. The form can be find together with your invoice in the mailing bag of your package. You can also print it again here. Please indicate the reason for the return on the returns form (we have already listed some possible reasons for you on the form) – this helps us to process your returns smoothly. As soon as we receive the return form, you will receive the parcel label to return your goods via email within 2-3 working days. Please print out the parcel label and attach it to the package. You can then agree your preferred pick-up time with UPS or deliver your parcel to your local UPS shipping point. You can find it at www.ups.com.

3. Of course you can also request the UPS parcel label by telephone from our customer service team at:
 
Phone
 
+49 (0) 2306 - 759 58 0


You can reach us from:
Mon. - Fri. 10 a.m. - 6.30 p.m.
Sat. 10 a.m. - 4 p.m.
or send an email to service@light11.eu
 
 

Are you returning the goods from within Germany?

Then call the UPS hotline at 01805-882 663 (14 cent/min. incl. 19% of VAT from a Deutsche Telekom AG landline, other network operators and mobile telephone networks may have different rates) or call up www.ups.com and agree your desired pick-up date with UPS. You can also leave your goods at a UPS shipping point in your area. You can find your nearest UPS shipping point here. Click in the menu on the left on "Locate shipping point" and enter your postcode.

 

Are you returning the goods from within the EU?

Then agree with UPS your desired pick-up date or leave the goods at a UPS shipping point in your area. The telephone number for the relevant UPS hotline and the most convenient UPS shipping point in your area can be found here.

 

Are you returning the goods from outside the EU?

Then agree with UPS your desired pick-up date or leave the goods at a UPS shipping point in your area. The telephone number for the relevant UPS hotline and the most convenient UPS shipping point in your area can be found here. Please remember that the customs authorities require a copy of the original invoice. Please enclose it with the consignment.
 

6.2 How can I complain about an item?

If we have sent you a damaged, defective or incorrect item, we would like to apologise for this. To complain about an item, please contact our customer service team by calling
 
Phone
 
+49 (0) 2306 - 759 58 0


You can reach us from:
Mon. - Fri. 10 a.m. - 6.30 p.m.
Sat. 10 a.m. - 4 p.m.
or send an email to service@light11.eu
 

6.3 I returned an item – when will the purchase price be refunded?

Should you have already paid for the goods, we will refund the purchase price immediately upon receipt of the goods. It would be helpful if you would briefly explain the reasons for returning the goods, perhaps we can find a common solution. Providing this information is voluntary and not a requirement to assert your rights.

6.4 Can I exchange / return a lamp if I am dissatisfied with it?

Yes. To do so, please follow the steps described here.

6.5 What does warranty mean and how long is the warranty period at light11?

The warranty ensures that in the event of a defective product you, as a customer, are entitled to have a defect remedied free of charge. The defect can be remedied by repairing the product or by replacing it. In the first six months after delivery of the product, it is assumed that the item was defective at the time of delivery. If the customer notices the defect later than six months after purchase, the burden of proof is reversed and the customer must prove that the product was defective at the time it was delivered. The statutory warranty period is 24 months from the date of purchase.

We will always strive to resolve your problem regardless of the statutory regulations. If you have an issue, then please contact our Customer Service Department. You can discuss the options here.
 

7. Invoice

 

7.1 Why have I not received an invoice in the post?

We enclose our invoices with the goods in the package. This speed things up and saves time. This helps us keep our prices down. Should you not find an invoice in the package, you can request one quickly and easily from our customer service team at service@light11.eu.

7.2 Why am I not able to open the invoice in PDF format?

To open your invoice in PDF format you have received by email, you require the Acrobat Reader. You can download it free of charge here.

7.3 How are the sales tax identification numbers (VAT ID) structured for the individual countries?

The following tabel provides information regarding the structure of the VAT ID.
 

8. Vouchers

 

8.1 How can I redeem my voucher?

To redeem your voucher, first of all place the items you would like to buy in the shopping cart. The input field can be found at the bottom on the shopping cart page, before clicking at the bottom right "Go to checkout". Simply enter your voucher code in the input field and confirm your entry with "Redeem promotional code". If you enter the promotional code by means of copy and paste, be careful not to add any superfluous spaces. The voucher amount will then immediately be taken into account when determining the total of your shopping cart.

8.2 Things to note when redeeming vouchers

  • Only one voucher can be redeemed per order.
  • Vouchers can only be redeemed once. Once the order has been completed, they lose their validity.
  • A voucher can only be redeemed before completing the order. It is not possible to redeem a voucher at a later point in time.
  • Vouchers can have a minimum order value required for their redemption and a validity period. This information is provided when you receive the voucher.
  • Vouchers can be linked to specific brands or campaigns. This information will be indicated on it if this is the case.
 

9. Product ratings

 

9.1 Why should products be rated?

Who wouldn't like to have useful information regarding a light's design, its light quality, energy consumption, operating efficiency as well as the ease of assembly and maintenance before actually purchasing it? Tell other customers and us about your experiences with your new product. Your suggestions allow us to tailor our range to suit your requirements and you are helping other customers come to a decision. It only takes a few minutes to rate a product. Every month we award the most constructive and most convincing review with a € 111,- gift voucher. All decisions are final. No cash payment.

9.2 How can I rate products?

Your opinion is very important to us, which is why we are offering you the opportunity to rate each product in our online shop. Every month we award the most constructive and most convincing review with a € 111,- gift voucher. In order to rate a product, simply click on the stars at the top right or on the "Product rating" tab on the respective product detail page and then go to "Rate now". Here, you can award every product up to 5 stars – on a scale of 1 (= bad) to 5 (= very good). In the field below you have the option of explaining your opinion of the product in more detail. Tell us directly from your personal experiences what you like or don't like about the product. Tell us your reasons so that we are able to continuously improve our product selection to suit your personal needs. For example, rate a light's basic features and functions, its design, light quality, energy consumption, operating efficiency as well as the ease of assembly and maintenance.

In order to make sure that your review of the product is helpful to other customers, we ask you to please comply with the following guidelines. Ratings which do not follow these guidelines can be rejected by light11 at any time:
 
  • Please only rate products with which you personally have had experience.
  • Your opinion of the product should be well argued. For instance, it is interesting to know on what features and functions you have based a positive or negative product rating.
  • If you have any queries or suggestions for improving our customer service, these should not be made by means of a product rating. Please address them directly to our customer service team at service@light11.eu.

We reserve the right not to publish a rating if it does not comply with the following guidelines:
  • Inappropriate tone (obscene, abusive, malicious)
  • Advertising or offers for other dealers
  • Any type of contact information (telephone number, address, email, etc.)

After you have rated the light, you have the option of entering your name and place of residence. Please enter your email address to take part in the monthly draw for the € 111,- gift voucher. Complete the rating process, when presented with the security question, by entering the security code given on the left of the entry field and then clicking on the "Rate" button.

The product ratings can take one to two days to process.

* All decisions are final. The voucher cannot be exchanged for cash.
 

10. Newsletter

 

10.1 What does the light11 newsletter contain?

With the light11 newsletter, you'll no longer miss out on special offers. We provide you with regular information regarding intelligent lighting solutions for your home, interesting facts on the topic of light, new products, special offers, vouchers and current improvements to our services.

10.2 How often is the newsletter sent out?

You will receive our German-language newsletter every two weeks. In winter, we provide information regarding lighting trends and solutions as well as brilliant gift ideas on a weekly basis. Non-German-language newsletters are sent out less frequently.

10.3 How can I subscribe to the light11 newsletter?

o receive up-to-date information on new products and offers from light11, you can subscribe to our newsletter. To do this, enter your email address in the newsletter banner at the bottom on the light11 website or here and click on "Subscribe". If you already have a customer account at light11, you can also subscribe to the newsletter in your customer account by clicking on "Newsletter" which is to be found on the left in the overview display. When you subscribe to our newsletter, you will receive a € 20,- voucher as a thank you for your next order with an order value of € 200,- or more.
For further information, please click here: www.light11.eu/Newsletter.

10.4 I subscribed to the newsletter but I did not receive it – what might be the reasons for this?

Your newsletter subscription can only be completed successfully if you have clicked on the link in the confirmation email. It is sent directly after your newsletter subscription. Only then will you receive our newsletter. The thank you voucher will also be sent after your confirmation.
Have you activated a spam filter which may have diverted the newsletter to the spam folder? If so, please add our sender address "newsletter@light11.de" to your address book.

10.5 How can I unsubscribe from the newsletter?

With every newsletter you get the opportunity to unsubscribe from the newsletter. To do so, scroll to the end of the newsletter and click on "Unsubscribe here".
You can also unsubscribe from the newsletter in your customer account. For this purpose, go to the "Newsletter" which is to be found on the left in the overview display and tick "No" as the answer to the question "Do you want to receive the light11 newsletter?".
 

11. Security

 

11.1 What does the Trusted Shops certificate stand for?

Shopping on the internet is becoming more and more popular. It is quick, convenient and isn't dictated by opening hours. But not all online shops are reputable. The Trusted Shops certificate certifies that shopping at the respective online shop is safe. The Trusted Shops seal means that the online shop is obliged to comply with the highest possible standards in terms of data security, reliable delivery and customer service.

Since 1999, Trusted Shops has been the leading quality seal for online shops with integrated buyer protection with more than 13,000 reviewed dealers. With the Trusted Shops dealer ratings, buyers assess the quality of a shop in order to make this visible for other visitors.

light11 has complied with more than 100 quality criteria such as creditworthiness, price transparency, customer service and data protection in order to receive the Trusted Shops quality seal. Trusted Shops is specifically recommended by consumer protection associations and state bodies for secure internet shopping, e.g. by the German consumer organisation Stiftung Warentest or the Federal Ministry of Justice.

More information can be found at www.trustedshops.com.

11.2 What benefits does Trusted Shops offer me?

You can buy from light11 without any risk – regardless of the payment method you choose. Thanks to the free-of-charge money-back guarantee, online shopping is as secure as buying from a trusted dealer around the corner – but with all the benefits of buying over the internet: quick delivery, convenient purchasing, enormous range of products and, of course, the reasonable prices offered by light11. And if problems do occur: light11 and Trusted Shops will be happy to assist you.

 

The benefits to you at a glance:

  • Free-of-charge money-back guarantee in the event that goods are not delivered or if the goods are returned
  • Refund of the excess amount in the event of credit card misuse
  • Quick, uncomplicated problem solving and mediation

You can register for buyer protection with the money-back guarantee at the end of the order.

11.3 How do you submit a rating with Trusted Shops?

Your suggestions allow us to tailor our service to suit your requirements and you are helping other customers come to a decision. We therefore look forward to your rating for light11 at Trusted Shops. To do this, go to "Orders" in your customer account and then select to "View orders". Please click here on "Rate light11". After you completed your order you will also receive an email from us with a link to your Trusted Shops rating.


11.4 What does light11 do to protect my data?

We place huge importance on protecting your personal information. Our full data protection declaration can be found here.

11.5 Is the item I purchased an original or an unauthorised copy?

light11 only sells original items from renowned designers.
 

12. Areas of use

 

12.1 What must I bear in mind when choosing a dining table light?

When choosing your dining table light, you should check whether it fulfils the following criteria:
  • Dining table lights should be well shielded to prevent glare, so that the table is in the centre of attention and the light fixture is not the brightest point in the room.
  • The distance between the tabletop and the bottom edge of the pendant lamp should be around 60 cm so that the view across the table is clear and the persons sitting at the table are not dazzled.
  • For brilliant rendering of colours, halogen bulbs with a colour rendering index Ra of 100 are the ideal solution. For committed energy savers, we recommend LED bulbs with a colour rendering index Ra greater than 90 as an alternative.

12.2 Is the Caboche Sospensione Media from Foscarini suitable for illuminating the dining table?

There are three important aspects which you should consider when choosing your dining table light (see item 13.1). The Caboche Sospensione Media fulfils all these requirements. We therefore recommend this light for illuminating the dining table.

12.3 Which lamps are suitable as reading light?

Reading lights are a sensible additional light source. As a supplement to ambient light, they illuminate specific areas and thus increase the brightness in the reading area. This means details can be recognised quicker and the eyes are tiring less quickly. At light11, you'll find reading lamps under the category table lamps and under floor lamps in the reading lamps submenu. Here you can also narrow down your search so that only the products which are appropriate for your individual case are displayed.
 

13. Lighting

 

13.1 How can I convert a Tolomeo Tavolo / Mini / Micro into a Tolomeo Parete?

You are able to use a Tolomeo Tavolo / Mini / Micro as a wall lamp. Here you can find two different wall attachments with a polished aluminium surface finish which you can use to attach your Tolomeo lamps to the wall. Remove the screw at the bottom of the light's base, take the light arm of the light's base and simply place it in the support of the screwed-on wall attachment.
If a power cable is already provided for the Tolomeo Parete, choose the Tolomeo wall bracket with cable inlet. This already has a corresponding bore hole and it offers more space for connecting the cable. In addition, the arm is longer than the Tolomeo standard wall attachment.

13.2 How can I convert a Tolomeo Tavolo / Parete into a Tolomeo Terra?

You can also the use the Tolomeo Tavolo / Parete as a floor lamp. For this purpose, you can find the Tolomeo Terra base with a polished aluminium surface finish here. With the aid of this base, your table lamp or wall lamp are turned into a floor lamp.

13.3 How do I find out which Tizio version of Artemide I have?

On the inside of the lamp head (aluminium colours) the maximum wattage with which the lamp may be operated is specified. This tells you which Tizio version of the lamp you own:

max. 20W = Tizio Micro
max. 35W = Tizio 35
max. 50W = Tizio 50

The Tizio Plus is a special case: its head can also be swivelled to the side.

13.4 In the case of the Glo Ball mini W, will the screw required for installation also be supplied?

No. As every wall has different properties, Flos does not generally supply screws with the lamp.

13.5 Can the Tizio 35 / 50 be converted to LEDs?

No. The bulb required for the Tizio, GY6.35, is not available as an LED. In addition, the head of the Tizio 35 / 50 cannot be replaced by an LED head.

13.6 Is the Berenice Tavolo LED also available without the "ridges" on the light head?

No. The ridges are necessary to cool down the LED technology installed. The LED would have a very short service life without these ridges.
 

14. Spare parts

 

14.1 My lamp is approx. 20 years old. Are spare parts and glass panels still available?

We will gladly ask the manufacturer on your behalf whether the appropriate spare part for your lamp is still available. Please provide our Customer Services Department with the following information: manufacturer, name or item number of the lamp, age, ideally a photo of the spare part required. Alternatively, please find the numbered spare part drawings of the most popular lamps hereinterior lighting hereexterior lighting
 
Phone
 
+49 (0) 2306 - 759 58 0


You can reach us from:
Mon. - Fri. 10 a.m. - 6.30 p.m.
Sat. 10 a.m. - 4 p.m.
or send an email to service@light11.eu
 

14.2 How can I install a spare part without damaging the lamp or the spare part itself?

We will gladly ask the manufacturer whether it's possible to repair your lamp without any special tools. Please inform our Customer Service Department which product you would like to fit with which spare parts.
 
Phone
 
+49 (0) 2306 - 759 58 0


You can reach us from:
Mon. - Fri. 10 a.m. - 6.30 p.m.
Sat. 10 a.m. - 4 p.m.
or send an email to service@light11.eu
 

14.3 How do I select the suitable transformer for my lamp?

The sum of the wattages for the bulbs of your lamp may not be lower than or exceed the minimum and maximum output of the transformer - indicated in W (= watt).
Example: You have a lamp with 5 x 20 W bulbs. This produces total output of 100 W. This means that the transformer is to be designed for at least 100 W (e.g. the BRUCK E transformer DE 35-110 VA).
 

15. Lamps

 

15.1 What light bulbs are recommended for use in reading lamps?

For a brilliant rendering of colours, it is recommended to use halogen bulbs with an optimal colour rendering index of Ra=100 or LED bulbs or lamps with an Ra greater than 90.

15.2 Can energy-saving bulbs be dimmed?

There are energy-saving bulbs which can be dimmed in several stages using the light switch. Pressing the switch multiple times can thus set the brightness of the bulb. By means of the TC-TSE Dim, 20W/827, E27 bulb, the light can be adjusted continuously.
 

16. Technical Questions

 

16.1 What are the dimensions of a microfuse?

The microfuse serves to protect the device. The format 5 x 20 mm is the most common in Europe.

16.2 How many amps must my fuse have?

Take out the old fuse. This will state the inertia of the fuse (FF – ultrafast, F – fast, M – medium-speed, T – slow, TT – special slow). This is followed by the value in amps. Please note where the comma falls.

You can calculate the value if the fuse is no longer available. This value depends on the output of the lamp. The output of the lamp can be calculated by dividing the wattage by the voltage.

Example: 200 W : 230 V = 0.87 amps
As lamps have a higher output at the moment they are switched on so that fuses must be rated with almost double the amperage than the lamp's consumption design value.

This means: 0.87 amps (see above) * 2 = 1.74 amps
This value is rounded up to get the actual fuse value, which comes to 1.8 amps. Accordingly, a 200 W bulb requires a fuse with 1.8 amps.
 

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